Thursday, September 11, 2008

Priceline Madness

Okay, so I'm an idiot. My beautiful daughter is coming to visit me in Utah during her Fall break from school. Her father is bringing her here on Saturday, October 4th. It's my job to take her back to Hawaii. I found what I thought was a decent deal and booked two round-trip tickets to Hawaii, departing and returning on the same day. Here's where the idiot part comes in. I booked the tickets for Sunday, October 5th. One day after she arrives. Stupid. I've been on the phone with Priceline for three days now trying to fix this. They won't just cancel the itinerary and give me a refund allowing me to start over. I have to make a change to my flight which costs me the difference of the ticket price, $150 airline fee per ticket, and a $30 Priceline fee per ticket. After being on the phone with the airline and Priceline for hours yesterday I finally got it all changed over. The woman told me that there was no difference in ticket price so the cost was going to be $360 for the change. Well, late last night I received a voicemail from Priceline saying they had made a mistake and didn't make the change. I called back, sat on hold for nearly 30 minutes and was then told that I had to call back the next day. Argh! I called this morning, sat on hold for another 30 minutes and finally talked to someone who seemed to work it out. There is a difference in ticket price, so she gave me a new total and itinerary. But before hanging up she said that she was getting an error message. Said she would call me back if there was a problem. I haven't heard from her yet but my itinerary isn't updated yet on Priceline. So I'm not sure where I stand right now. But I do know that I will never use Priceline again for airline tickets. I know the mistake was mine, but their customer service is horrendous and I'm frustrated out of my wits.
And so begins my new life where I only have my daughter half the year. Welcome, Karri, to divorce with children.

2 comments:

Chestnut Grove Academy said...

I did not realize that you don't have Alana with you...how hard that must be. So sorry.
I made a similiar mistake once buying tickets online...it's so aggravating. I think I just had to eat the $$, but it was only around $250 or so. But still! Sorry, hun...hope you got it worked out.

Karri said...

It did work out - finally. Cost me a chunk of money, but what can you do?